Payment & Shipping
Some orders may be dispatched from the United States or outside the European Union to fulfil orders faster when UK stocks run low.
Orders may be split into separate parcels and dispatched from multiple locations.
All orders are shipped by Royal Mail. Delivery will be 8-25 working days.
Delivery Update: Delays Expected
Due to Covid-19 disruptions, deliveries will take longer than usual.
Recently some customers have experienced a delay in their items arriving due to the additional safety protocols implemented by our warehouses and postal services to prevent the spread of COVID-19. This means that some items are now arriving after the delivery estimate provided on order confirmation emails and account pages.
Increased demand for health products, reduced warehouse staff availability (due to illness or self-isolation) and extended postal processing / transit times have culminated in an overall increase in delivery times.
We have tried to include Covid-19 delays into our delivery estimates and information below where they’re known, but delivery dates may vary due to those provided because of local postal operations which are out of our control.
Most customers find their items arrive within a week after the delivery estimate, so if your item has not arrived by the expected date, we ask that you remain patient and allow an additional 5 to 10 working days for the items to arrive.
*We are now able to bring you FREE delivery on UK orders
All items are dispatched via standard delivery. Please note that we do not offer a tracked service at this time.
Orders are usually dispatched from the warehouse within 1-3 working days (excluding bank holidays & weekends).
Items are considered lost in the post 5 working days after the delivery estimate displayed on your order status emails and order history. Most items to the UK arrive within approximately 3-12 working days. As our stock is located in multiple locations, the delivery estimate will be displayed under each item on the checkout page (prior to payment) and will be confirmed in the order dispatched email. Please note: The delivery estimates do not include bank holidays or public holidays.
If your item has not arrived in the expected delivery time we recommend you double-check with your local sorting office before contacting us.
We only accept payment through PayPal, a well-known, trusted, and secure way to make payments over the Internet.
Making a payment to us through PayPal is easy. You can use your existing PayPal account or pay by credit card even if you don't have a PayPal account. Find out more information by going to the PayPal web site at http://www.paypal.com.
When making a payment you are temporarily transferred from our site to the secure PayPal web site. No financial information, passwords, credit card numbers or personal information other than your name, email address, and shipping address is received by us.
Although PayPal is extremely secure, we are not responsible for protecting the personal information you share with them. You are encouraged to read the related PayPal policies carefully.
After completing your payment you are presented with a link which will allow you to return to our site, finalize or cancel the transaction, and view or download an invoice.